Job Title – Service Desk Support Engineer
Location & flexibility - Oxfordshire - hybrid
Salary - £26,000 - £30,000 DOE
Role Overview:
This is an exciting opportunity for a proactive and customer-focused Service Desk Support Engineer to join a leading MSP in providing 24/7/365 support for end users.
You will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for our users, no matter the time of day.
- Competence with helpdesk software or ticketing systems.
- Participate in team meetings and contribute to the planning process.
- Serve as the primary point of contact for all IT-related inquiries and incidents from end users via phone, email, or ticketing system. - Troubleshoot and resolve issues related to operating systems, applications, printers, networks, and other IT-related tools.
- Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness.
- Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting.
- Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution.
- Prioritise and escalate unresolved issues to other support teams as necessary.
Working Hours: This role requires the ability to work in a 24/7/365 rotational shift pattern, including nights, weekends, and public holidays. Flexibility and a positive attitude are essential for success in this role.
- MUST BE ELIGBLE FOR SC CLEARANCE.
If you'd like to hear more, please apply for your consideration.